Help Desk
Full Time 0 - 10 Years Experience
Responsibilities
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Responding to queries via chat, email, or phone
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Training other staff members on troubleshooting and diagnosing problems
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Writing, editing, and revising training manuals for new and updated software and hardware
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Providing technical assistance for questions and problems
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Resolving problems with networks and other computer systems
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Diagnosing system errors and other issues
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Following up with customers to ensure full resolution of issues
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Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
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Running reports to analyse common complaints and problems
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Installing or changing software to fix issues
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Remotely accessing hardware or software for clients to make changes and fix problems
Qualifications
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Proven experience as a help desk technician or other customer support role
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Tech savvy with working knowledge of office automation products, databases and remote control
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Good understanding of computer systems, mobile devices and other tech products
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Ability to diagnose and resolve basic technical issues
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Proficiency in English
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Excellent communication skills
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Customer-oriented and cool-tempered
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BSc/BA in IT, Computer Science or relevant field
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To apply, send an e-mail to careers@smartbusinesstec.com
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